Refund Policy
Last updated: September 29, 2026
1. Overview
This policy applies to paid Public Signal subscriptions. Public Signal is operated by the operator of publicsignallabs.com. The Free plan has no charge or monetary refund. This policy forms part of our Terms of Service; the applicable price, any billing interval, and purchase terms are shown before purchase.
2. Subscriptions and billing
Subscriptions renew at the interval disclosed at purchase until cancelled. To prevent the next charge, cancel before renewal through Manage Subscription in Usage & billing or by emailing support@publicsignallabs.com; a request received in time counts even if processed later. Cancellation stops future renewals, not the current charge. Access continues through the paid period, subject to your plan and mandatory rights. Stopping use or disconnecting an agent does not cancel a subscription.
3. Refund eligibility
Payments are non-refundable unless required by law or binding purchase terms. Unused time or credits, completed processing, results that do not meet expectations, changes of mind, and missed cancellations do not by themselves qualify for a refund. This does not limit remedies for a service that is defective or not supplied as agreed.
4. Billing issues and payment providers
For a refund request or incorrect charge, email the support address above with your purchase email and order reference. Do not send card details. Refunds that are due are issued within the legally required period to the original payment method unless another method is lawfully agreed; your provider may take additional time to post the funds.
Payments are processed by Stripe. For payment problems, use Manage Subscription to update your payment method or contact us. Nothing here limits lawful payment-dispute rights.
5. Statutory rights
Mandatory consumer rights prevail, including remedies for digital services that are not supplied or do not conform to the contract. Where an EEA or UK withdrawal right applies, you generally have 14 days from entering the contract to withdraw without giving a reason. Send a clear statement to the support address above before the deadline; no special form is required. Any charge for service already provided or loss of the withdrawal right applies only if the legal conditions, including any required express consent and acknowledgment, are met. Using the service alone does not waive your rights.
6. Contact and changes
Email support@publicsignallabs.com with billing questions. We may update this policy; the date above shows the latest version. Updates do not remove rights accrued under an earlier purchase or mandatory law.